Recovery Coach

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Location: Gloucester, MA
Job ID: 152909-1A
Date Posted: Mar 25, 2019

Job Description

Welcome To

Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Job Summary:

Recovery coaches assist individuals in identifying and overcoming barriers to recovery; connect individuals with recovery support services and encourage hope, optimism and health. Coaches provide support with problem solving and advocacy to assist individuals in meeting their recovery goals and provide education to individuals and family members on the recovery process.


  • Meet with individuals in a variety of settings included but not limited to EDs and primary care practices, and act as a resource for individuals seeking services for substance use disorders and/or co-occurring mental health disorders.

  • Be knowledgeable about the substance use disorder service system and link the individual to treatment and recovery resources including but not limited to Acute Treatment Services, sober housing, benefits, and Narcan education.

  • Act as an advocate for the needs of the individual.

  • Provide education on the signs and symptoms of an overdose, overdose prevention and the use of naloxone to the individual and offer the individual an overdose prevention kit.

  • Provide short-term telephonic (or text) or in-person follow-up support, coaching, and assistance to help the individual access treatment or recovery support services. Obtain the phone number of the individual, if possible, and give the individual his/her contact in order to follow-up the next day.

  • Conduct a warm handoff of the individual to appropriate treatment or recovery services including MAT to encourage continued treatment and recovery support in the community.

  • Demonstrate an understanding and belief in the recovery process and Recovery Oriented Systems of Care Model.

  • Knowledge of basic crisis intervention, Motivational interviewing, and case management techniques preferred.

  • Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from a substance use disorder.

  • Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly.

  • Have in-depth knowledge of local resources.

  • Provides temporary assistance with transportation as needed to essential behavioral health appointments while transitioning to community-based transportation resources (e.g., public transportation resources, PT-1 forms, etc.).

  • Refer the individual to Intensive Case Management Program (ICM) if within their health insurance benefit.

  • Complete training provided by agency and participates in ongoing supervision by a staff person who is also trained and as a Recovery Coach and has a greater length of experience than the supervisee as a Recovery Coach.

  • Ensures that all written and billing documentation is complete in a timely manner.

  • Other related duties as assigned.


  • 18 years or older and high school diploma required; bachelor degree preferred.

  • Driver’s license and car required.

  • Be a Peer with lived addiction experience.

  • Have at least two years of current, sustained recovery without re-occurrence.

  • Complete the Bureau of Substance Addiction Services (BSAS) Recovery Coach Academy or the Connecticut Community Addiction Recovery (CCAR) training prior to working with individuals in the ED and within one month of hire.

Scheduled Hours

Full Time ,40 Hours

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.