Administrative Assistant Admissions

Location: Beverly, MA
Job ID: 152496-1A
Date Posted: Jan 4, 2019

Job Description

Welcome To

Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Responsibilities include providing program information, referral and crisis intervention services to persons telephoning or visiting the office. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment.

Scheduled Hours

40 hours, full time

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.


  • Respond to calls and/or walk-ins for clients seeking admission.
  • Interviews consumer to obtain essential information necessary to meet program admission requirements.
  • Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility. If no insurance coverage exists, and if applicable, informs clients of siding fee scale and determines subsidized services when available.
  • Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
  • Documents new and/or updates client demographic and billing information in the computer.
  • Markets programs by answering questions and providing informational brochures.
  • Ability to provide information on updated directory of referral sources and community resources internal and external to LHBS.
  • Assist in emergency situations seeking client treatment.
  • Shares full and timely information on any risks identified.
  • Scans documents, when applicable, into the electronic system/file.
  • Attends all required supervision and meetings.
  • Maintains tracking requirements for program(s).



  • High School Diploma / GED, a minimum of 1 year experience in a related field; multitasking, time management and strong attention to detail are essential.
  • Ability to work independently or on a team with other professionals.
  • Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
  • Techniques for dealing effectively with the public and staff, in person and over the telephone.